The Spring Festival in 2020 is destined to be an extraordinary Spring Festival. The new coronavirus outbreak affects the hearts of people across the country, we all contribute their forces to participate in this war , " the epidemic " among. For Danfoss Transmission China Service Team, this Spring Festival is even more extraordinary ...

Location: Zhoushan, Zhejiang

Time: 2020 Nian 1 Yue 25 lunar calendar New Year's Day

Failure machine: Danfoss VLT® FC202 frequency conversion

On the afternoon of the first day of New Year's Day on January 25 , 2020 , the Chinese technical service team received an emergency service request from a Swedish colleague. The frequency converter on a ship encountered a fault alarm. The specific reason is unknown, and the Chinese team is asked to urgently arrange support and resolution.

Emergency aid

After receiving help, technical support team leader Jiang Tao learned that the ship needs 1 Yue 29 to complete the task before the trial, you need to immediately send technical experts on board Danfoss guidance to solve the problem.

Waiting for no time, Mao Shenlin, the person in charge of international customer service, urgently contacted Danfoss service partner Wuxi Tai'an Automation Company. Senior service engineer Wang Zhigang took the task and drove to the customer site the next day without hesitation.

It was time for our company Wang Gong to arrive at the wharf. It was raining heavily. It looked far away from the dark sea. Only the light of the big ship was waiting for him. The 50 -year-old Wang Gong couldn't care about his body and his soaked shoes and socks, and began to work immediately after he endured the bone-chilling chill.

Overcome all difficulties

After entering the cabin, Wang Gong immediately set out to troubleshoot the fault. He, experienced, quickly identified the problem - overcurrent caused the inverter to trip. After identifying the problem, he adjusted the parameters of the inverter. After repeated tests and verifications, the original on-site problems no longer appeared. At the same time, in order to avoid the situation that the inverter cannot be quickly handled during the sea trial, Wang Gong decided to stay on the ship to participate in the sea trial task on the 28th .

Wang Chih-kang and Yara marine technology companies (Yara Marine) automation equipment engineer Lars Grunnegard

Due to strong winds at sea, the plan for the sea trial was postponed several times. Eventually, the Shipping Administration approved it and started to go to the sea trial area at 3 pm on the 31st . During this time, Wang Gong kept sticking to the ship to stand by for the sea trial. After two days of sea trials, the inverter has been running stably and reliably, and the aid task has ended successfully .

➡ ️The sea trial was a complete success and the aid mission ended

2 Yue 2 pm, the king's work finally opened journey home, only to novel coronavirus affected by the epidemic, Zhoushan Island shipyard closure can not stop the ship out of the island, it has gone through several twists and turns, the king's work finally 2 Yue 3 successful evening Return to Wuxi home.

Unstoppable

Service engineer Wang Zhigang held the belief of one-time problem solving, insisted on the ship for 9 days and nights, and gave up the opportunity to reunite with his family during the Spring Festival. At the same time, Danfoss Transmission Service Manager Xia Beijing always maintains close communication and coordination with customers, field engineers and headquarters at the same time, practicing the customer-first and courageous spirit of the Danfoss technical service team, all of which make customers serve Danfoss. The quality is highly recognized.

Extraordinary period, very mission, very successful! We have fulfilled our commitment to our customers!